红十字国际委员会东亚地区代表处招聘信息技术专员

2024-05-03

The ICRC Regional Delegation for East Asia based in Beijing
seeks to fill the following position:

ICT Specialist, 100%

Job purpose:

Under the supervision of the F&A Manager, in parallel with the technical support from regional ICT Coordinator, the ICT Specialist 2 manages and organizes all the Information and Communication Technology (ICT) systems and services at his/her area of responsibility (AoR). He/she supports the BEJ Delegation in the design, installation, and management of the ICT infrastructure and ICT Services. An advanced knowledge on the ICT domains (PC hardware and software, server, networking, telephony, radios, satellite systems and ServiceDesk) is required.

Responsibilities:

  • Installs, maintains, repairs, and monitors ICT equipment in line with ICRC standards.
  • Assures ICT Management of Operational Support in his Area of Responsibilities (AoR) in relations with the ICT Coordinator.
  • Runs and organizes the ICT support-related activities in the defined AoR, under ICT Coordinator supervision.
  • Ensures that installations and maintenance are carried out according to ICRC procedures and guidelines.
  • Daily organizes and follows up on first-level support to users and other workplace services.
  • Follow-up on assignments to new arrivals as well as receipt of any ICT materials from departing colleagues.
  • Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
  • Identifies and responds in a professional manner to all ICT related requests from users.
  • Follow up the management of incidents and escalation of such problems to level 2 or 3 support.
  • Represents technical support for all problems/requests related to ICT services.
  • Organises and performs monitoring of ICT facilities and reports any malfunction in the shortest possible time.
  • Manages day-to-day processes on the operation of ICT services of the Delegation by ensuring good communication with the line management as well as users.
  • Provides technical advice and suggestions in the areas covered by ICT as needed.
  • Installs, programs, adapts, and maintains all professional ICRC Informatics, Telecom and Telephony equipment's like (computers, servers, printers, peripherals, internal networks, power systems, internet facilities, VoIP service) in compliance with the internal standards and procedures.
  • Follow-up of ICT projects in the defined AoR, in coordination with the ICT hierarchy and other services.
  • Keeps the computer networks in their optimum performance in line with the different setups, policies, and contingencies in place.
  • Reports regularly or upon request to his/her superiors on the department's activities, pending, state of projects, problems, etc.
  • Ensures that the inventory is accurate, exhaustive, and reliable, and the ICT stocks (spare parts, ICT consumables and equipment) are adequately managed including disposal plans for obsolete materials and informs the coordinator in case of lost, stolen, broken equipment for the sites in his AoR.
  • Defines and or adheres to the order/re-order frequencies of parts, equipment, and tools, locally or through Geneva, in accordance with established procedures and in collaboration with other services.

 

REQUIREMENTS

  • Bachelor's degree or equivalent in IT, electronics, computer science or similar field.
  • Good command (spoken and written) of English and/or French.
  • Very good ICT knowledge.
  • 3–4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
  • 1 year of people-management experience is a strong asset.

GENERAL DUTIES

  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
  • Understands and adheres to the ICRC Code of Conduct
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement
  • Always respects and observes staff regulations and security rules
  • Always represents the ICRC in a professional manner
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

We offer:

  • Dynamic and challenging work environment in the humanitarian and international context
  • A resident contract with competitive salary and benefits

Preferred starting date: As soon as possible.

Deadline for Application: May 10, 2024

Qualified applicants are requested to submit their comprehensive CV and letter of motivation in English, as well as salary expectations, to the email: bej_hr@icrc.org
(Only short-listed candidates will be contacted)